When your practice updates a patient’s insurance policies (see how), your PCC server automatically keeps a log of what was done, when it was done, and by whom. You can use the Policy Log (
policylog) program to review a log of all changes ever made to a patient’s insurance policies.
If an insurance policy was accidentally deleted or changed, you can run
policylog to review the patient’s past insurance records. You can also review exactly when a policy was added to a patient’s record, which may help explain a billing problem.
Run Policy Log
Policy Log is a program that runs in the Partner, Practice Management interface. There are two ways to run
You can run
policylogwhile viewing a patient’s policies in Partner. First, press the right arrow key:
Next, press F4 – Policy Log.
You can also run
policylogas a stand-alone program, either from a command prompt or from a custom entry in your Partner Windows. Contact PCC Software Support for more information.
How to Read Policy Log
The policy log is a list of entries that describe changes made to a patient’s policy record. The entries are displayed in reverse-chronological order, with the most recent changes listed at the top.
You can press Page Down and Page Up to scroll through the entries page-by-page, or press the down and up arrow keys to scroll through the list one line at a time.
Each entry in the log describes one action. For each action,
policylog displays a header with the user who made the change, the date and time the change occurred, and a description of the change.
The header shown above indicates that the user “guest1” added a new primary policy on Friday, April 6th, at 5:37pm.
The body of each entry shows the details of the policy affected by the change.
The primary policy that guest1 added was a BCBS policy with a $15 copay.
More Complex Changes: When a plan is moved or modified in some way, the body of the entry will include a “Before and After” section to show the change that was made:
In the example above, guest1 changed the certificate number on the BCBS plan from 333333333 to 444444444. The policy’s start date was also changed from 1/01/2007 to 3/01/2007.
Modified or Expired?: Policy expiration is shown in
policylog with a “MODIFIED” header. When you expire a policy,
policylog records that as a modification.
Search the Log of Insurance Policy Changes
If a patient’s insurance record has been changed several times, it can be difficult to find specific information. Press F8 – Search Pattern to perform a search.
After typing a search term, press Enter. The results of your search will be highlighted and the screen will automatically scroll to the first search result.
Press F7 – Search For Next to jump to the next result.
By researching a patient’s
policylog record, you can recover lost insurance information, discover insurance updating problems at your practice, and improve communication in your office. Contact PCC Support at 1-800-722-7708 or
<email@example.com> if you have any questions.