Delete a Form Letter

When a form letter becomes obsolete, you may wish to remove it. The Delete option on the Advanced Commands screen will mark the selected letter for deletion.

Follow this procedure to delete a letter:

Select a Letter

Select a form letter to delete by using the up and down arrow keys.


F2 – Advanced Commands

Select Delete Letter and press Enter.

Confirm You Wish to Delete the Letter

A confirmation screen will appear, asking if you are sure you want to delete the selected letter. Press Y or N to continue.

Press Enter

If you confirm that you wish to delete the letter, a second confirmation screen will appear, indicating that the selected letter has been marked for deletion. Press Enter to continue.

Optional: Review and Change Your Mind

You will notice that the name of the selected letter has changed and now begins with a pound sign (#). The letter has been marked for deletion, and will disappear when you quit the waffle program by pressing F1Save and Quit.

If you change your mind and do not want the letter to be deleted, remove the pound sign from the letter’s title before quitting waffle.

You may delete multiple letters at once; none of them will actually be removed until you press F1Save and Quit.

Is it Gone Forever?: Deleting a letter does not fully erase the letter from your system. The pound sign at the beginning of the letter’s name simply removes the letter from waffle and all Partner programs. If you need to retrieve an old letter that you accidentally deleted, call PCC support at 1-800-722-1082 or

  • Last modified: August 3, 2015