The Phone Encounter Notes program (pen) is a powerful tool for handling patient phone calls. While you are on the phone with a patient, this software allows you to view patient information, record notes from the call, and perform many other useful functions.
Many offices use pen as a workstation for anyone answering the phone. Nurses working triage or front desk schedulers can use pen to make a record of a call and jump directly into medical information or scheduling.
Here are some of the many tasks you can perform in pen:
Document the nature of patient phone calls
Review notes from all previous phone calls regarding a patient
Review patient histories
Schedule for the patient
Check patient immunization records
Track the frequency of calls by certain patients
Assign and track a status for each phone conversation
Print form letters or records for patient charts
Generate a summary of calls by date, patient, status, or person who took the call
Work down a list of outstanding calls