There are several ways of customizing the pen program to meet the needs of your office. For help with any of these advanced options, contact PCC at 1-800-722-1082 or <support@pcc.com>.
Add Your Own Status Indicators. The Call Statuses table in ted stores the different status indicators you can use with your phone encounters. Some standard indicators include Open, Closed, Needs Doctors Attention, and Appointment Scheduled. As encounters are entered, they should be assigned a status indicators for easy sorting and follow-up later on. You can add new status flags that meet the flow of your office.
Run ted and select the Call Statuses table.
Press a to add a new entry, or c to clone an existing entry.
Fill in the name of the new status and then press F1 to save your work.
Retiring Old Status Indicators: You may eventually wish to retire a status indicator that you no longer use. As with any other Partner table, we caution you against replacing old, unused entries with more useful ones. Renaming entries can have a significant (and undesirable) effect on past encounters, so please do not reuse your table entries.
Instead, retire unwanted status indicators by inserting a tilde (~) at the beginning of the status's name. For example, See Mary becomes ~See Mary. The tilde makes the status inaccessible for future use.
Changing Your Encounter Printout: pen prints a special form letter when you print out a single phone encounter note. The default form letter can be changed to meet the needs of your office. Contact PCC at (800)-722-1082 or support@pcc.com for help editing your phone encounter note form.
Change the Width of your Encounter Notes: The Full Notes screen shows 80 characters on each line of notes. The printed width of these notes, however, can be set to any desired size. This may be useful if you print out phone encounter notes regularly and desire a certain format. Contact PCC at (800)-722-1082 or <support@pcc.com> for assistance.