1. Introduction

No matter how skilled your staff is at entering information into Partner, everyone makes mistakes. You need a tool designed to help you correct misposted charges and payments. The oops program is that tool. In addition to deleting charges and payments so they can be reposted, oops can change the insurance company, responsible party, diagnoses, or visit information of any posted charge. You can also resubmit claims and perform many other useful tasks. All of these tools are available in oops while viewing a convenient charge history that helps you better understand an account's charges.

The sections below will explain all of the features and tools available in oops. For some real-world examples of using oops to solve common billing problems, skip to the oops in Action section below.