Feel free to jump to the chapter of this manual you need to learn first. Most chapters start with a "QuickStart" tutorial that will teach you the basics in just a few minutes.
Here is a summary of the chapters in this manual:
Logging In, Running Partner Programs: This chapter teaches you how to log in to the Partner server, how to move around among the Partner windows, how to find patients and accounts, and how to use the function keys in Partner.
Working with Families and Patients: This chapter teaches basic account and patient editing using the fame and notjane programs.
Scheduling in Partner: Read this chapter to learn all about scheduling in Partner using sam and inquire.
Patient Check-In: This chapter teaches you how to check in patients while confirming demographic, insurance, and balance information in the checkin program.
Patient Check-Out: This chapter teaches you how to check out patients. You will learn to use the chuck program to post diagnoses, procedures, and time-of-service payments.
Posting Personal Payments and Adjustments: This chapter teaches you how to post additional personal payments and link them to specific charges.
Triaging Phone Calls: This chapter teaches the Phone Encounter Notes program, pen, which is a popular tool for recording incoming phone calls. It also serves as a great patient-info page from which you can look up patient immunizations, schedule the patient, or perform other functions.
Immunizations: Partner can track immunizations for patients, including lot number, manufacturer, and other important information. This chapter will teach you how to review and print a patient's immunization record as well as how to enter immunizations when a patient transfers to your practice.
Continue Learning: This manual does not cover insurance billing procedures, personal balance tracking, Partner reporting, configuration, and many other aspects of Partner. To learn more about these subjects, visit PCC's online documentation in the client lobby:
PCC's Client Lobby, How-To Guide Section
Free Training: If you would like to attend a free, on-line training session, contact PCC at 800-722-1082 or <support@pcc.com>.