A business-class internet service should be wired directly to the Partner server location. The connection can be DSL, cable, T1, ISDN, or other service. PCC will manage routing of the internet connection and sharing it with the computers in your office. You do not need to purchase a router from your internet service provider.
A dedicated standard phone line is also required. This is so PCC can troubleshoot system problems at any time. Your system may also use this phone line to perform electronic claim and statement interactions. In this instance, dedicated means that the line will only be used for supporting your system. Telephone companies also refer to this type of line as a "dial up voice line" or "POTS" ("Plain Old Telephone Service") line.
The dedicated phone line may not be tied to any telephone system (AT&T Merlin systems, for example). It may not double as an outside line. It may not be shared with other equipment such as a fax or credit card machine.
The dedicated phone line must be terminated with a standard RJ11 jack within 10 feet of the site where the Partner Server will reside.
Please note: The dedicated line cannot be used for a remote or home office connection. PCC uses the line to access your system and assist you when necessary. People working from remote offices or from their homes will need additional phone lines and modems or an internet connection. See the section below on remote offices for more information.