4. Reschedule an Existing Appointment
When a patient wants to reschedule, you could make them a new appointment without cancelling the old appointment, but then the patient would be double booked! Instead, use inquire to both reschedule the appointment at a different time and cancel the old appointment at the same time. sam will transfer the basic visit information to the new appointment. Follow this procedure:
In inquire, select the appointment that needs to be moved.
Press [F2 -- Cancel Appt] to cancel the existing appointment. You could also choose [F3 -- Mark as Missed] or [F4 -- Delete], depending on the reason for rescheduling.
On the confirmation screen, press [F4 -- Reschedule Appointment]:
Schedule the new appointment. You will notice that the patient and visit information have been filled in for you. Enter a time frame (if desired) and press [F1 -- Schedule] to choose the new date and time for the appointment.
After you press [F1 -- Confirm] from sam's Confirmation screen, you will be returned to the inquire screen. You should see both the old and new appointment times listed, with the old time marked as "Cancelled."
 | Changing Your Mind |
|---|---|
If you press F12 while rescheduling, you will be returned to the inquire screen and the appointment you were rescheduling will not be cancelled, deleted, or marked as missed. |