3. Cancel, Delete, or Mark an Appointment as Missed
There are three ways to remove an appointment from a provider's schedule. You can record that the patient has cancelled the appointment, delete an appointment (if it is a mistake, for example), or mark that the patient has missed the appointment. All three of these functions are controlled in the inquire program.
First, use the arrow keys to select the visit you wish to change. Then use the following keys:
- [F2 -- Cancel Appt]
Press F2 to mark an appointment as Cancelled.
- [F3 -- Delete Appt]
Press F3 to mark an appointment as Deleted.
- [F4 -- Missed Appt]
Press F4 to mark an appointment as Missed.
For each of the above choices, you will see a warning screen asking you to press F1 to confirm your cancellation or F12 to keep the appointment and return to the main inquire screen.
Once a visit is removed in one of the above ways, it can not be recovered. At the bottom of the main inquire screen you can see a summary of the total number of missed and cancelled appointments the patient has had, along with the date of the most recently cancelled appointment.