Troubleshooting Form Letters that Won’t Print

Whenever you make a change to a form letter, you should test it in fame or notjane. Below are a few errors you might encounter, a possible reason for each problem, and some possible solutions:

ErrorPossible Problem and Solution
Message on screen: Could not compile your description file. Please call PCC for assistance.The form letter program cannot find the chosen letter. Try to open the letter in waffle or call PCC.
<Unknown Field> appearing in letterOne of the variables in your letter is not spelled correctly. Run waffle and fix the typo.
Message on screen: spool: Printer `Front’ not foundThere is a bad printer command for this letter. Run waffle and check the printer command for that letter.
Letter not printingIf the letter doesn’t print, you may have a bad printer command or a printer problem. Turn the printer off and on, and then try printing something else to that printer.

If you cannot solve the problem on your own, please let our Customer Care team help you figure it out. You can contact us at <support@pcc.com> or 800-722-1082. To speed things up, include the following information:

  • Name of the letter that is causing problems

  • Name of the patient or account for whom you are generating the letter

  • Name of the printer

  • Any error messages on the screen or the printer

  • Last modified: August 3, 2015