Install TeamViewer So PCC Can Help You On Your Workstation

PCC’s support teams use TeamViewer to help you with PCC EHR and other PCC products and services. You can ask your Client Advocate, or a Rapid Response Team member, to connect directly to your computer workstation and troubleshoot a problem or train you.

Follow the instructions below to install TeamViewer on your workstation.

Install TeamViewer on Your Microsoft Windows Workstation

Download the TeamViewer QuickSupport Application

Click here to download TeamViewer: Download the TeamViewer QuickSupport Application for Windows

Find and Open the Application

Find your browser’s download folder and double-click on the application to open it. This may differ depending on your browser.

You may be asked if you wish to trust this application.

Provide the ID and Password Information to Your PCC Support Team Member

Once TeamViewer QuickSupport is open, it will display an ID and password. Provide this information to your PCC support team member.

Install TeamViewer on Your Apple Macintosh Workstation

Download the TeamViewer QuickSupport Application

Click here to download TeamViewer: Download the TeamViewer QuickSupport Application for Macintosh

Find and Open the Application

Open your Downloads folder, open the TeamViewer disk image file, and then double-click on the application to open it.


You may be asked if you wish to trust this application.

Follow Onscreen Prompts to Grant Permissions

If this is your first time using TeamViewer QuickSupport, your workstation may ask you to grant access permissions to TeamViewer QuickSupport. You can follow the onscreen prompts as described below. (These options are available at any time in the System Preferences application found in the Apple menu.)

First, click “Configure Permissions” and then “Open System Preferences”.


Next, click to “Unlock” your settings, and then click the checkbox next to TeamViewer QuickSupport.


You can now close the System Preferences window.

Provide the ID and Password Information to Your PCC Support Team Member

Once TeamViewer QuickSupport is open, it will display an ID and password. Provide this information to your PCC support team member.

Install the Full Version of TeamViewer

The above instructions will allow you to quickly begin a TeamViewer session so PCC support teams can work with you on your workstation. You’ll need to re-run the application any time you wish to grant them access.

You can also download and install the full version of TeamViewer, which will run on your computer in the background, even after you restart your machine. To download TeamViewer’s full version, visit:

https://www.teamviewer.com/en-us/download

The web site will automatically redirect you to the download page appropriate for your operating system. You can then download the full TeamViewer application, which has additional features.

  • Last modified: January 2, 2019