Review and Place Scheduling Blocks

Most medical offices schedule appointments weeks or months in advance. As a result, providers may be booked solid for weeks ahead of time. While keeping providers busy is vital, it is important to leave some time available in a provider’s day.

What is a Scheduling Block?

Since you will always receive surprise sick calls, you need to reserve time throughout the day for a provider to see same-day patients. To accomplish this, you can place sick call blocks strategically in your Partner schedule. The block will prevent any appointment from being scheduled in the specified time. On the morning that the block expires, the time will automatically become available to the scheduler.

Your office could block out an entire hour in the morning and in the afternoon. You may block more sick time for one provider over another. You can also configure your blocks so they expire a day (or two, or three) ahead of time. Read below to learn how to control these options for fine-tuning your schedule.

Block for Sick Visits, Rechecks, Newborns…

You can use more than one block type for more control over your schedule. Some offices use recheck blocks that expire two weeks ahead, permanent blocks that never expire (catch up time for the provider), or newborn blocks that hold time for physicals that need to be set up quickly.

The Partner scheduling system allows you to have as many as eight different block types, though most offices find sick and recheck blocks are sufficient. If you are a new practice with a low patient population, you may not need any blocks.

Whatever your scheduling needs, you should consider how using blocks can control what times the scheduler offers. Read the sections below to learn about your options. Contact PCC for further help or to talk about your blocking needs (<support@pcc.com>, 800-722-1082).

  • Last modified: August 3, 2015