PCC Instant Messaging (PCC IM)


Introduction

Your practice can use an instant messaging client to communicate among clinicians and staff, using a private office-only chat service.

Instant messaging, like texting, is a popular way to fire off a quick question or send a message to a co-worker. PCC can set up a private, secure instant messaging service that will be internal to your practice only.

After setup and configuration, you can provide your staff with login information. Every PC, Macintosh, or Linux workstation on your network can use the instant messaging service.

PHI Sent Via Instant Messaging?: Unlike mainstream instant messaging applications, such as Google Chat or AIM, PCC’s private network instant messaging is maintained behind PCC’s firewall, which means you can send PHI securely. If your office allows external instant messaging using AOL IM or another service, your office’s policy should reflect what usage is appropriate.

Availability and Activation: PCC’s instant messaging service is available for all practices using Partner and/or PCC EHR, on computers running inside your PCC-maintained network. PCC Support must activate and configure PCC IM for your practice. Contact PCC Support (800-722-1082) and ask for the Technical Support Team.

Windows PC Installation Instructions

Follow the procedure below to download and install Pidgin, the free third-party chat program that will access PCC IM. These instructions are generally the same for Windows 7 through Windows 10.

Work with Your Office’s System Administrator

You should always work with your office’s system administrator when installing or removing software from your PC.

Download the Pidgin Installation Package

Click on the link below to download the installer:

Download Pidgin Installer

PCC Network Only: This link, and the associated IM service, will only work on computers inside your PCC network. Contact PCC Support at 1-800-722-1082 for more information or if the link above does not work.

Run the Installer

Double-click on the installer to run it. You may do this directly from your browser or from your downloads folder. If you have trouble locating the downloaded file, ask your office’s system administrator for help.



Click through the various installation steps to install the software.

Run the Pidgin Program

Run the Pidgin program from your Start menu.

Click “Add” to Add a New Account

Click Add to create your connection to your PCC IM account.

Add or Modify Your Account Later: If the “Welcome to Pidgin” message does not appear, or you need to add an account later, you can click on the Accounts menu and select “Manage Accounts” to add or modify an account.

Enter Your Account Information

Enter your username and other configuration options as shown below.

On the first screen, select XMPP, enter your PCC username, pccim for domain, pidgin for resource, and your PCC password. Then click the Advanced tab.

On the Advanced tab, select the “Use encryption if available” option and the “Allow plaintext auth over unencrypted streams” option. Leave other options as shown.

Then, click “Add” to finish creating the account.

Usernames and Passwords: Do you use different usernames or passwords to log in to PCC EHR and Partner? PCC IM requires your Partner username and password.

Close the Accounts Window

The Accounts window will display your new account. Click “Close” to close the window.

Other Accounts: At this time, you could add or review additional accounts. PCC recommends that you only use PCC IM for office communication and do not use additional IM services while in the office.

Send a Message

Double-click on a colleague in your Buddies list to begin an IM conversation.

Don't See Anyone?: If no other users are online, it may appear that there are no colleagues in your group. Click on the Buddies menu, select Show, and select “Offline Buddies” to see all users in your group. You may then prefer to select “By Status” in the Sort Buddies option, to make it easier to identify online users.

Optional Steps: Add Pidgin to Your Task Bar

While using Pidgin, you can right-click on the application to add it to your task bar. Later, it will be easier and quicker to launch the program.

Contact PCC

If you are unable to connect to PCC IM, contact PCC Support at 1-800-722-1082. Remember that your computer must be part of the PCC network in order to connect.

Macintosh OSX Instructions

Follow the procedure below to set up Messages, Apple’s built-in instant messaging application, to connect to your private PCC IM network.

Find and Run Messages

The Messages application is in the Applications folder.

Double-click to run it.

Can't Find It?: You can find the applications folder in your Favorites side bar, or by typing command-shift-A while the Finder is the active application. The Messages application may also be called iMessage or iChat.

Select “Add Account…” from the Messages Menu

Click on the Messages menu and select “Add Account…”.

Don't See This Option?: If you are using an older version of Mac OSX, and do not see the Add Account option, choose the Preferences option instead. Then select the Accounts tab and click the plus sign to add an account.

Choose “Other messages account…” or Jabber

Select the “Other messages account…” option and click “Continue”.

Jabber: If you are not presented with a list of account options, choose the Jabber option instead.

Other Accounts: You could add or review additional accounts from this screen. PCC recommends that you only use PCC IM for office communication and do not use additional IM services while in the office.

Enter Your Account Information

Enter your username and other configuration options as shown below.

When you are finished, click “Create”.

Send a Message

Double-click on a colleague in your Buddies list to begin an IM conversation.


Open Buddy Window: If your list of colleagues is not visible, you can reopen the window by selecting Buddies from the Window menu or typing command-1.

Optional: Add Messages to Your Dock

Click and drag the Messages icon to your dock to make it easily available.

Contact PCC

If you are unable to connect to PCC IM, contact PCC Support at 1-800-722-1082. Remember that your computer must be part of the PCC network in order to connect.

Linux Workstation and Ubuntu Installation Instructions

You can install the Pidgin client for a Linux-based workstation by opening a command line and entering the following:

sudo apt-get install pidgin

For more assistance, contact PCC Support at 1-800-722-1082.

  • Last modified: May 1, 2017