Your practice can use an instant messaging client to communicate among clinicians and staff, using a private office-only chat service.
2017 Updated Recommendation: The following article refers to an older version of messaging software used by PCC IM. While you can still download and use Pidgin, PCC now recommends that clients use the Spark Instant Messaging Application to access PCC IM.
Instant messaging, like texting, is a popular way to fire off a quick question or send a message to a co-worker. PCC can set up a private, secure instant messaging service that will be internal to your practice only.
After setup and configuration, you can provide your staff with login information. Every PC, Macintosh, or Linux workstation on your network can use the instant messaging service.
PHI Sent Via Instant Messaging?: Unlike mainstream instant messaging applications, such as Google Chat or AIM, PCC’s private network instant messaging is maintained behind PCC’s firewall, which means you can send PHI securely. If your office allows external instant messaging using AOL IM or another service, your office’s policy should reflect what usage is appropriate.
Availability and Activation: PCC’s instant messaging service is available for all practices using Partner and/or PCC EHR, on computers running inside your PCC-maintained network. PCC Support must activate and configure PCC IM for your practice. Contact PCC Support (800-722-1082) and ask for the Technical Support Team.