PCC Supported Hardware Guide

2.1. Linux Computers and Workstations

You can connect to Partner using Linux Computers or Linux Workstations. Linux is an open source operating system that has been adapted for most PCs. You can purchase any PC computer and have a Linux professional install Linux on it. You can also purchase Linux computers at many popular retailers. Your Partner server runs on a version of Linux. PCC chose Linux as our operating system because it is extremely secure and virus resistant, rarely crashes, and can be affordably maintained.

PCC recommends two different implementations for using Linux-based machines to connect to Partner:

1. PCC's Linux Terminal Server Project (LTSP). PCC can install a central server to provide computing functions to workstations around your office. We can convert your existing PCs into workstations, and additional workstations can be purchased for around $300. This client-server model of computing creates a secure, virus-free environment while meeting your staff's computing needs (word processing, web-browsing, etc.) For the year 2005, Partner's LTSP is available through the "PCC Subscription Plan PLUS." Speak with PCC Sales at 1-800-722-7708, x2, to learn more.

2. Linux Installed on Individual Computers. The Linux operating system can be installed on any existing computer. Linux is a robust, virus-resistant operating system that can be found for free on-line. You can purchase a desktop computer with Linux pre-installed or install it on an existing PC. The disadvantage of Linux is that it will not run Windows software and it can be harder to find local support assistance. PCC uses Red Hat Linux on your server.

2.2. Macintosh Computers

You can connect to Partner using an Apple Macintosh computer. Macintoshes run on a virus-resistant, secure operating system based on Unix, just like your Partner server. The Macintosh OSX operating system is very crash resistant. The disadvantage of Macintosh computers is that they cost more than other options and some familiar software may not be available.

• Any New Macintosh computer

• For an older, used Macintosh, look for at least:

  • 600 MHz (or faster) processor

  • 128 MB (minimum) of RAM

  • 20 GB (or larger) hard drive

  • Mac OS 9 or OS X

  • Mouse and Keyboard

  • CD Drive

2.3. PC Computers Running Microsoft Windows

You can connect to Partner from a Windows PC, such as a Dell, HP, or unbranded computer. PCC will help you connect your PC to Partner, but PCC does not offer specific Microsoft Windows support or training.

Microsoft Windows is the most common operating system for computers sold by most vendors. Windows contains many security vulnerabilities that could endanger your office's network. For example, there are far more viruses for Windows than for other operating systems. Despite these drawbacks, Windows OS machines have the most available software, are the easiest to find, and are the most likely to have a local support vendor. Most PCC clients use Windows machines to connect to Partner.

PCC strongly suggests the following when purchasing a Windows PC:

1. Have a Local Expert. Establish a relationship with a local vendor or Windows expert. The Windows operating system requires more up-keep and attention than other operating systems.

2. Run Windows Updates. Keep up-to-date with Microsoft Windows updates. They often include vital security patches. Your local Windows expert can help.

3. Install and Maintain Virus Protection Software. Having virus protection software on all of your Windows computers is not enough. You must also make sure that the "virus profiles" are updated regularly.

4. Consider HIPAA Violations. Given the security flaws in the Windows operating system, you should be cautious about keeping sensitive data on Windows computers.

5. PCC Provides Support for Connecting to Partner. PCC will help you connect to Partner from your Windows PC, and your Partner server can provide some security to your network in spite of the Microsoft Windows operating system. At this time, however, we do not offer Microsoft Windows specific training, telephone support, or security solutions.

While Partner's remarkable flexibility allows it to be used with nearly any PC computer, consider the following minimum system specifications when purchasing a new Windows PC:

• Intel, Pentium, or Celeron Processor 1.5 Ghz or faster

• 256 MB (minimum) of RAM

• 20 GB (or larger) hard drive

• 15" (or larger) Monitor/Display - a flat panel can save desk space, and a larger monitor will make reports and Partner screens easier to read

• Mouse and Keyboard

• ISA or PCI 10 BASE-T or 10/100 Ethernet Network Adapter

• CD Drive

• Windows 95 (version B), 98, NT, 2000 or XP Professional. If possible, avoid machines running Windows ME or Windows XP Home. These operating systems do not provide many of the tools recommended for network security.

• Windows XP Professional

• 512 MB of RAM

	Old Windows
	The Microsoft Corporation no longer supports the Windows 95, Windows 98, and Windows NT operating systems. When possible, PCC will still help you connect machines with these older operating systems to Partner.

	Remember Updates
	The most important thing to remember when using Windows PCs in your office is to keep your virus protection software and Windows operating system up-to-date. You should have someone in your office learn how to perform updates or contract with a local PC vendor.

3.1. General Guidelines

The following rules should guide your printer selection.

• Important Shopping Questions: When shopping for a printer for your business, consider the following questions.

  1. Is the printer you have chosen network capable or network aware?

  2. Does the printer you have chosen support PCL 5, PCL 6, or standard Postscript emulation natively?

  3. Can the printer you have chosen meet the printing demands of a busy office? How many pages per day will your printer need to print?

  4. Do you have a Cat 5 network outlet near the location for your new printer?

  5. Do you have an available port on your network switch or hub?

• Network vs. Stand-Alone Printers: PCC recommends you purchase network-ready printers. A network printer offers a shared resource to your office that is more economical than a series of stand-alone printers. A networked printer will help you avoid the cost of maintenance and administration to individual printers. Network business printers have a more robust design and will lead to fewer service calls and replacement costs. The initial purchase price of a network-aware printer may be higher, but the extended life and decreased maintenance costs will be a benefit to your office.

• Ethernet Network vs. Serial Network: Always speak with PCC's Technical Solutions Team (1-800-722-1082, x2) to determine whether you need an ethernet network-ready printer or a printer with a serial card. Depending on the type of network in your office, you may need to purchase a print server or serial card in order for Partner to print to your new printer.

3.2. Recommended Printer Models

PCC's Technical Solutions team has an extensive list of printers that work with Partner. The sections below describe only those printers that we have tested and can confidently recommend; other printer solutions may be available. Contact PCC Support at (800)722-1082 x2 to discuss your printer options or to check on the compatibility of a specific printer model.

3.3. Print Servers

If your printer does not ship "Network Ready," with an ethernet card, you will need to purchase a print server to put your printer on your network. PCC recommends the following print server:

1. HP DirectJet 170x

   A reliable, general purpose print server that will allow your printer to be added to your network. You can purchase the HP 170x through Hewlett-Packard's Web site.

Please contact PCC at 1-800-722-1082, x2, if you have any questions about network printing.

4.1. Modems

PCC recommends the 3Com/USR Office Connect 56K Modem. This is a high speed modem that connects to Partner over a phone line.

4.2. Routers and Other Networking Equipment

PCC supplies your office with a hub or switch, and the Partner server provides routing services to your entire office. For assistance with additional routers, codex units, or other connection equipment, please contact PCC at 1-800-722-1082, x2.

4.3. APC Smart UPS Models

These battery powered back-up units protect your computer from power surges and keep your system running through brown-outs and power outages with up to 15 minutes of stand-by power (enough time to perform a safe system shut-down).

PCC's Current Model: APC Smart-UPS 700

4.4. Category 5 Cable

Networked PCs/Macs connect to the hub in your office with the economical CAT 5 cable. Always consult PCC before you begin building an office network; we know what cabling works best with your network. CAT 5 cable can be purchased and installed by your electrician. We will help you if you have trouble finding this cable locally.

Note

If you do not have an ethernet network and you are adding a printer, terminal, or modem in a different room from your Partner Server, you may need to install Belden 9933 cable inside your walls or ceiling. Belden 9933 is a special shielded cable recommended by IBM for serial network connections. If you are not certain if you have a serial or ethernet network, please contact PCC at 1-800-722-1082, x2.

4.5. Back-Up Tapes and Tape Cleaning Kits

PCC recommends you replace your backup tapes every six months to prevent failed or bad backups. Your tape size is dictated by the style and size of your tape drive. If you are not sure which tape you need, call us, and we will help you choose. Unless otherwise specified, PCC clients should purchase 4mm DDS3 Backup Tapes from the vendor and brand of their choice.

A dirty tape drive can cause failed or bad backups. PCC recommends you clean your tape drive monthly. You should purchase a cleaning tape of the same size as your backup tapes.

If you recently upgraded your Partner server, you should have at least one extra tape and one cleaning cartridge. Check the materials that your PCC Support Technician left in your office.

4.6. Old Hardware

PCC also still supports some older hardware. While we do not recommend these options for a new purchase, we will still help you keep them running well with your Partner server.

Terminals

• IBM 3151 (models 410, 510, 610, 660)

• IBM 3153 (models BA3, BG3, BW3)

• AT&T (models 605, 607, 705)

Printers

• Okidata Serial Dot Matrix (models 320, 321, 390, 391)

• Okidata Laser (models 400, 400e, 800, 810, 810e, 1200)

• HP LaserJet (models 5, 4000 Series [T and se], 4050 Series [N, T, TN], and 4100 [N, T, TN, DTN])

Remote Connection Equipment

• US Robotics Courier 33.6K and 56K

• For assistance with other discontinued remote connection equipment, please contact PCC at 1-800-722-1082, x2.