Working With a Collection Agency
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2007/10/15 21:24:28
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With a firm financial policy and good use of Partner's personal billing tools, you should have very few accounts that require a collection agency. When you need to use one, however, you should indicate in Partner that the account is in collection.
PCC has two recommended procedures for turning an account over to a collection agency in Partner. Your office should consider both possibilities and create your own collection policy.
What Charges Should be Turned Over to Collection? You can review accounts with high personal balances using persview, and srs can produce a list of accounts with charges that have been billed over and over again. Contact PCC support for help learning these reports, or read Partner Reporting for more information.