4. Maintaining Healthy Backups
If you receive a failed backup message, your tape drive may be dirty or a specific tape may be failing. PCC support receives a message when your backup fails and will contact you if your backups fail for several days. Because of the important nature of the work your office performs, successful backups are essential.
When your backup fails, you should clean your tape drive and then attempt a manual backup as described above. If the backups continue to fail, contact PCC for assistance in servicing your machine.
Clean Your Tape Drive. Cleaning your tape drive is easy and takes only a few seconds. You should clean your tape drive at least once a month, particularly when you start using a new backup tape or set of tapes. To clean your drive, simply insert a tape-cleaning cartridge into the tape drive and wait for it to eject. The cleaning will happen automatically.
Purchase New Tapes. PCC provides your office with a new set of tapes with each upgrade and includes several extra tapes. Your tapes should be replaced, however, every one to two years. You can take an old tape to a local office supply store and buy replacements from the brand and vendor of your choice. Most offices need 4mm DDS3 Backup Tapes. Contact PCC if you have any questions.
 | If you recently upgraded your Partner server, you should have at least one extra tape and one cleaning cartridge. Check the materials that your PCC Support Technician left in your office. |